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Endpoint Protection customers may open a support ticket by visiting Symantec's technical support website or by contacting a Symantec support technician by telephone 24/7.
The Power Eraser component enables administrators to scan an endpoint from the management console to remove an infection remotely, and System Lockdown handles application whitelisting and blacklisting.
Version 2009 has Windows 7 supported update already.
Versions 2010, 2011, and 2012 all natively support Windows 7, without needing an update.
Administrators can view and manage Windows, Mac, Linux and virtual machine clients and make policy configurations using the console.
Small Business Edition works similarly, but is designed for easier setup and administration.