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But someday, this paper clip could be the chosen one.
Imagine with me if you will a support agent speaking with a customer over the phone, or even chat support.
He has over a decade of international experience in the high-tech industry and deep knowledge of Cloud Computing, electronics, Io T, and product management.
Prior to Coveo, Gauthier worked for Amazon Web Services and held various positions in high-tech consulting firms, helping customers envision the future and achieve its potential.
If these assistants are doing such a good job, why would you even bother to use a branded chatbot?People tend to want to find answers without the need to talk to a real person, so organizations are enabling their customers to seek help how they please.Mastercard allows users to check in with their accounts by messaging its respective bot.There are situations for chatbots, however, if you are able to recognize the limitations of chatbot technology.The real value from chatbots come from limited workflows such as a simple question and answer or trigger and action functionality, and that’s where the technology is really shining.